Desktop Support

Position Description: 

Provide Desktop Support for our users and maintenance on computer equipment

Duties:

• Router install and maintenance
• Desktop Computer setup and maintenance
• Printer installation and maintenance
• Network Cable installation and maintenance
• Networking Equipment installation and maintenance
• Moving furniture to access/move computer equipment/cables
• Trouble shooting computer issues
• Working with development to solve system issues
• Create/Delete Email accounts
• Setup email archive accounts
• Install SSL on Synology’s
• Monitor office internet connections
• Keep all computers OS up to date
• Setup scan to email and scan to folder on printers
• Setup cloud sync on NAS
• Setup Barcode scanner on printers
• Trouble shoot barcode scanning issues
• Help users setup email on personal devices
• Adjust internet browser settings
• Setup check scanners
• Setup desktop scanners
• Working with venders to solve issues
• Like Zoom, work with there support to solve phone issues
• Setup and maintaining of IP phones
• Port forwarding on routers
• Setup mini network environment in Teslas for remote printing.
• Create system users and assign rights
• Create/Delete eFax’s
• Provide users with training, one on one or create training videos
• Install Outlook Plugins for users.
• Work after hours to install updates and run computer scans
• Assist in moving users/computer equipment to different locations
• Visit each office every month
• Setup office TV for zoom meetings
• Setup conference rooms for meetings
• Setup of new offices. May include running new network cable, assembling furniture, building racks for
• network equipment.
• Assist in removing networking equipment and computer equipment from a closing office.
• Working some weekends to help setup equipment/test system/install updates and computer scans.
• Create/Delete Zoom phone numbers and setup physical phones.
• Maintain software licenses. Like adobe.
• Help users with possible phishing email and train them now to recognize them
• Create outlook out of office responses and outlook rules for users
• Setup/Delete users with our 3rd party software like Data Trace/Tree
• Recover equipment from users that no longer work for Driggs Title
• Format and reinstall OS on pc/mac
• Setup remote printers and drivers
• PC BIOS, adjust settings
• Fix PC registry issues
• Talk calmly and respectfully with all users
• Travel between offices
• Setup/use FTP
• Copy and restore computer files
• Attend morning huddles

Behaviors

Preferred

• Team Player: Works well as a member of a group
• Innovative: Consistently introduces new ideas and demonstrates original thinking
• Enthusiastic: Shows intense and eager enjoyment and interest

Motivations

Preferred

• Goal Completion: Inspired to perform well by the completion of tasks
• Flexibility: Inspired to perform well when granted the ability to set your schedule and goals
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization

DRIGGS TITLE AGENCY INC. HAS EXPECTATIONS OF EACH EMPLOYEE

• Dress neatly and professionally.
• Demonstrate common sense, good judgment, and a commitment to superior customer service.
• Be motivated, dependable, and trustworthy.
• Project a cooperative team spirit within the office and throughout the Company.
• Serve customers, support teammates, and strengthen the Company.
• Excellent customer service skills with the ability to interact positively and effectively with diverse individuals.